Questions and answers
Everything about orders, payments, automatic plans and your account. If your question isn't here, just ask us.
Getting started
What is GrowStream.tv?
A shop and dashboard for streamers and creators. You can buy live viewers, chat bots, followers, likes and other engagement for your channel, and manage everything from one place.
Which platforms do you support?
Twitch, Kick, YouTube, TikTok, Rumble, Instagram, Trovo, Dailymotion, Sooplive, Pump.fun, DLive, Parti, TwitCasting and more.
Do I need an account to order?
No. You can buy a package straight from the shop with just the link to your channel or post. A free account adds the dashboard, where you can add funds, start viewers in one click and set up automatic plans.
Is there a free trial?
Yes, for many services. Join our Discord and ask for a free trial for your platform.
Can I order for a channel that isn't mine?
No. Our services are only for channels and accounts that you own or manage. We may ask you to show that a channel is yours before we start.
Orders and delivery
How fast does it start?
Most orders start within a few minutes after payment. Automatic plans start as soon as your stream goes live.
How do live viewers work?
Viewers join your stream while you're live and stay for the duration of your package. In the dashboard you can set the number of viewers and the duration yourself before you go live.
How long does delivery of followers and likes take?
The delivery time is listed in each package description. Most orders are delivered within 24 hours. At very busy times it can take a bit longer.
Can I stop or change a running order?
Yes. Viewers you start from your dashboard can be stopped at any time, and you choose a new amount and speed for the next start.
What happens if followers drop?
Some packages include a refill guarantee. If the number drops during the guarantee period, contact us and we'll top it back up. The package description tells you whether a refill is included.
Can I choose which country the viewers come from?
For some services, yes. Contact us before you buy and tell us which country you need.
How do I check the status of my order?
If you have an account, your dashboard shows all your orders and live stats. Without an account, enter your order number on the order status page.
Payments
Which payment methods can I use?
Card, Apple Pay, Google Pay and crypto. Crypto payments get a bonus on top.
How do I add funds?
Open Wallet in your dashboard, pick an amount and pay by card, Apple Pay, Google Pay or crypto. Your balance never expires and you only pay for what you start.
Do you store my card details?
No. Card payments are processed by our payment providers. Your card details are never stored on our servers.
Are there any extra fees?
No. The price shown on a package is the price you pay. Anything outside a package, like a custom setup, is agreed with you before we start.
How do I use a discount code?
Enter the code in the checkout window before you pay. The new price is shown right away.
Automatic plans and dashboard
What is an automatic plan?
An automatic plan watches your channel and starts your viewers by itself every time you go live, for the number of days you booked. You can change the number of viewers and the join speed in your dashboard.
What can I do in the dashboard?
Add funds, start and stop viewers and chat bots, set up automatic plans, and follow live stats, chat and history for each of your channels.
Do I have to do anything when I go live?
Not with an automatic plan. Once it's set up, it watches your channel and starts your viewers by itself when your stream begins.
Is there an app?
You can add the dashboard to your phone's home screen from your browser and turn on notifications. It then works like an app.
Account and security
Do you need access to my account?
No. Viewers, followers and likes are delivered to the public link of your channel, stream or post. We never ask for passwords, logins or two-factor codes.
I forgot my password. What now?
Use "Forgot password" on the login page. We'll send a reset link to the email address of your account.
What do you do with my data?
We use it to run your orders and your account. We don't sell your personal data or share it with third parties, except where the law requires it. The details are in the privacy section of our terms.
Can I cancel a package or delete my account?
Yes. You can cancel a package yourself, or ask our support to close your account. A cancellation can't be undone, and deleted records can't be restored.
Support
What if something doesn't work?
Open a ticket in your dashboard or write to us on Discord. Our team usually answers within an hour and checks your order directly.
How can I reach you?
Through the contact form, a ticket in your dashboard, our Discord server, or by email at [email protected].
What should I put in my message?
Your order number if you have one, the platform, the link to your channel, and a short description of the problem. Screenshots help with technical issues.
Can I get a custom package?
Yes. Tell us the platform, what you need and your budget, and we'll make you an offer.
Still have a question?
Write to us and we'll get back to you. On Discord you usually get the quickest answer.